Arthur Edwards Inc. Professional Management Services include the following.
• Administrative Services
• Financial Management Services
• Property Maintenance Services
• Sample Monthly Manager and Financial Reports
• Maintenance Service Request System
• CCR/Violation Reporting System
• Accreditation and Affiliations
Scroll down for details on standard services provided as well as our goal for winning results.
To request a MANAGEMENT PROPOSAL, click here.
ADMINISTRATIVE SERVICES
Standard Services Provided
• All clerical services including and not limited to preparation of notices, correspondence to owners, related professionals, service providers, etc.
• Maintain and track through computer software enforcement of association policies, violations, ADR Hearing Procedures, fining, compliance dates, etc.
• Prepare MONTHLY MANAGEMENT REPORTS inclusive of an Agenda, all correspondence, minutes, sales activity, maintenance service requests, etc.
• Prepare monthly Newsletters.
• Prepare all related documents in accordance provisions of the master deed and by-laws to properly conduct the annual meeting / election process.
• Review as required association governing documents to ensure compliance with operating practices to advise the board of required procedures.
• Attend Monthly Board Meetings to report on association business affairs and prepare minutes.
• Maintain a professional relationship with association legal counsel and assist in all legal matters, including and not limited to court appearances, depositions, expert testimony, etc.
• Maintain Association financial records and make available to board members, accountants, etc. information as requested.
• Prepare bid specifications for services and provide professional recommendations.
• Review and procure all insurance coverage including and not limited to Property, General Liability, Directors & Officers, Umbrella Coverage, Worker’s Comp, DIC, etc.
• Process and coordinate all claims parallel to the insurance agent and underwriter.
• Provide 24/7 Emergency Services.
Winning Results
• Our state-of-the-art software allows for instant access to record and retrieve all maintenance service requests. This system allows us to review all types of activity for the association and assist in tracking service issues, their respective costs and YTD budget comparison costs (for any period of time).
• Clients that have access to the internet can submit their service requests on-line.
• By providing the outlined services, our clients are able to make sound business decisions when contemplating the need to increase the frequency of services and or determine the need for future preventative maintenance services or major projects.
• Maintaining historical maintenance records allows the association to become more efficient and effective of how services are delivered to the community. When your community is well maintained, property values increase and makes your community the most desirable place to live.
• Our emergency service allows for owners, residents and related professional access to our expertise and resource for assistance. We guarantee a response to any emergency call within minutes of calling.
• Resources are sometimes the key to delivery of many services. Over the past twenty (20) years, a network of professional engineers, tradesman, contractors, and consultants has been maintained and always available to the client.
FINANCIAL SERVICES
Standard Services Provided
• Collect on behalf of the Association, all common charges, assessments, special charges, late fees, etc. which are due on a time sensitive basis. All funds are deposited daily into the Association’s account.
• Maintain a history of all charges & payments for as many years as desired.
• Print delinquency status reports on demand.
• Take action as required pursuant to governing documents on behalf of the Association for collection of outstanding balances and send custom notices and letters to delinquent owners.
• Process all invoices for services provided in connection with contractual obligations and services ordered through our maintenance service request tracking program. Invoices are matched to work orders, checked for accuracy and discounts applied. Maintain a full history of bills and payments for each vendor for all activity for any period of time.
• Prepare monthly bank reconciliation reports.
• Prepare for Board distribution monthly financial statements including but not limited to a balance sheet, income and expense statement detailing month to month and year to date variances, detailed disbursements, detailed accounts payable report, detailed delinquency report, reserve fund statements and full general ledger.
• Assist the Associations auditors with the preparation of annual audits, tax returns, etc.
• Preparation of various regulatory and governmental reports and forms as required.
• Review current replacement reserve amounts and provide recommendations for funding requirements.
• Prepare the Association’s annual budget.
Winning Results
• Real time accounting activity which allows a wide variety of on demand reports customized for each client.
• Aside from receiving monthly financial statements for your association’s activity you have access to your financial records on demand for unit owner inquires, account status, collection activity, detailed payables history reports, disbursements, reconciliations reports, cash balances and budget line-item comparisons for as many years as you like.
• Our collection software allows us to track all collection activity for the entire history of the account. No longer will you need to recall from memory prior activity of an account. With just a click of the mouse the information is accessible on demand.
• Avoiding errors and confusion is achieved by automatic posting of all financial activity through integrated accounting software for every transaction. All entries automatically post to the general ledger so there are NO errors.
PROPERTY MAINTENANCE SERVICES
Standard Services Provided
• Assist and maintain a professional relationship with owners for all maintenance concerns and process their requests based on association criteria.
• Coordinate all service-related issues with respective maintenance service partners with use of computerized “maintenance request orders” that will track all aspects of the request.
• Provide MONTHLY MAINTENANCE SERVICE reports reflecting activity for the month, year or any period of time requested with respective costs.
• Subject to Board approval, we shall interview, hire and manage all association maintenance personnel and coordinate all service-related issues with such employee(s) or subcontractors.
• Serve as a conduit between the association and service providers monitoring their performance, approving work and recommendation for payment approvals.
• Maintain up to date certificates of insurance for all service providers and automatically notify contractors for submission of new certificates as they expire.
• Procure a minimum of at least three (3) bids in excess of a predetermined amount set by the client by use of established bid procedures.
• Prepare bid specification documents for all projects. Analyze all bid proposals and provide recommendations to the board.
• Negotiate on behalf of the client all contracts and services including and not limited to landscaping, snow plowing, exterminating, refuse, roofing, etc.
• Provide inspection and supervision of work to ensure conformance with bid specification documents.
• Prepare monthly “Helpful Hints” for distribution to the community.
• Provide 24/7 Emergency Services.
Winning Results
• Our state-of-the-art software allows for instant access to record and retrieve all maintenance service requests. This system allows us to review all types of activity for the association and assist in tracking service issues, their respective costs and YTD budget comparison costs (for any period of time).
• Clients that have access to the internet can submit their service requests on-line.
• By providing the outlined services, our clients are able to make sound business decisions when contemplating the need to increase the frequency of services and or determine the need for future preventative maintenance services or major projects.
• Maintaining historical maintenance records allows the association to become more efficient and effective of how services are delivered to the community. When your community is well maintained, property values increase and makes your community the most desirable place to live.
• Our emergency service allows for owners, residents and related professional access to our expertise and resource for assistance. We guarantee a response to any emergency call within minutes of calling.
• Resources are sometimes the key to delivery of many services. Over the past twenty (20) years, a network of professional engineers, tradesman, contractors, and consultants has been maintained and always available to the client.
MONTHLY REPORTING
• Our monthly management report provides the Board of Directors detailed reports and information from meeting to meeting. Whether your association meets on a monthly, quarterly, or semi-annual, a Management Report is provided monthly so you can stay informed about your community.
• The report contains all necessary information for our clients to make informed and intelligent business decisions.
• Our monthly financial statements include and are not limited to, a balance sheet, income and expense statement detailing month to month and year to date variances, detailed disbursements, detailed accounts payable report, detailed delinquency report, reserve fund statements and full general ledger.
• Our accounting system can create hundreds of GL accounts and print a variety of custom reports based on client demand.
• Real time accounting activity allows a wide variety of on demand reports customized for each client.
MAINTENANCE SERVICE REPORTING
• Here is where the heartbeat of the association takes its’ formation. Being able to provide timely service responses to the community is only a piece of how we are judged in our ability to service our clients’ demands. The ability to properly maintain records, track the status of requests, associate cost values to each request and sort the information in customized reports moves the association forward.
• Our state-of-the-art software allows for instant access to record and retrieve all maintenance service requests. This system allows us to review all types of activity for the association and assist in tracking service issues, their respective costs, inventory controls and YTD budget comparison costs (for any period of time).
• They say a picture is worth a thousand words. Well, our software allows us to insert pictures of service issues, repairs, etc. that remain on file for the unit / association forever for easy reference.
• Maintaining historical maintenance records allows the association to become more efficient of how services are delivered to the community. When your community is well maintained, property values increase and makes your community the most desirable place to live.
CCR/VIOLATION REPORTING
• Our software allows us to track the status of every violation of your association’s Covenants Conditions & Restrictions (CCR) noted in perpetuity to the unit or owner, maintaining details of the violation(s), payment of fines, compliance, ADR hearings, legal action, etc.
• They say pictures are worth a thousand words. Well, our system allows us to insert digital pictures of each violation for future reference.
• Reports are just a click away for detailed information for one owner or for the entire community.
Accreditation / Affiliations
• Professional Management of community associations for the past thirty-nine (39) years
• Experts in the management of condominium, townhouse, homeowner and cooperative communities.
• Extensive expertise and experience in sponsor / builder transitions
• Member and active participant of the New Jersey Chapter of Community Association’s Institute (CAI-NJ)
• Accredited with the designation of AMS (Association Management Specialist)
• Accredited with the designation of PCAM (Professional Community Association Manager)
• Accredited with the designation of CMCA (Certified Manager of Community Associations)
• Certified Pool Operator
• State of New Jersey Certified Fire Official
• Served on various CAI Committees and task forces to assist the NJ Chapter in providing continued education to its members
• CAI Manager’s Committee Member / Committee Vice Chair
• Guest speaker for Habitat Magazine and CAI sponsored events
• Litigation Expert witness and testimony
• Property Management Consulting
• NJ Public Notary